Legal | Plixypie

Terms & Conditions

1. Acceptance of Terms

By using Plixypie’s services, including our website, demo requests, and subscription plans, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

2. Services Provided

Plixypie is an AI-powered communication platform designed to help businesses scale customer support and engagement. Our platform includes features such as:

AI Voice Bots
AI Chat Bots
Human Agent Handoff
Multi-channel customer interaction tools

Features and availability may vary depending on your chosen subscription plan.

3. Plans & Subscriptions

Plixypie offers tiered subscription plans, each with specific features and usage limits. Details of plans, pricing, and included features are available at www.plixypie.com. By subscribing, you agree to pay the applicable fees for the selected plan.

Subscriptions renew automatically unless cancelled prior to the next billing cycle.
Upgrades or downgrades to plans may change the features available to you.

4. Payment & No Refund Policy

All payments are final. Plixypie has a strict no-refund policy. Once a subscription or service is purchased, no refunds will be provided, including for unused time or features.

5. User Responsibilities

You agree not to misuse our services, including but not limited to:

Attempting to reverse-engineer or disrupt our platform.
Using the platform for unlawful or harmful purposes.
Sharing login credentials with unauthorized users.

6. Service Availability & Updates

We strive to keep Plixypie available at all times but do not guarantee uninterrupted service. We may update, improve, or discontinue features at any time.

7. Intellectual Property

All content, branding, software, and features on Plixypie are owned by us and protected by intellectual property laws. You may not copy, modify, or distribute our materials without permission.

8. Limitation of Liability

To the maximum extent permitted by law, Plixypie is not liable for any indirect, incidental, or consequential damages arising from the use of our platform.

9. Governing Law

These Terms are governed by the laws of Alberta, Canada. Any disputes shall be resolved exclusively in the courts of Calgary, Alberta.

Privacy Policy

1. Information We Collect

We collect information you provide when you:

Register for a subscription plan.
Request a demo or contact us.
Use features on www.plixypie.com.

This may include your name, email, business website, payment details, and account usage data.

2. Use of Information

We use collected information to:

Deliver and improve our services.
Provide customer support.
Manage billing and subscription plans.
Communicate updates, features, and offers.

3. Sharing of Information

We do not sell personal data. Information may be shared with trusted third-party providers who support our platform (such as payment processors or hosting services), under confidentiality agreements.

4. Data Security

We implement reasonable security measures to protect your information. However, no online system is completely secure, and you acknowledge this risk when using our services.

5. Data Retention

We retain your personal information as long as you maintain an active account or as required by law. You may request deletion of your data by contacting us.

6. User Rights

You have the right to access, update, or delete your personal information. For requests, please email mail@plixypie.com.

7. Cookies & Tracking

Our website may use cookies and analytics tools to enhance user experience and improve our platform.

8. Policy Updates

We may update this Privacy Policy as our services evolve. Changes will be posted on this page with a revised effective date.

9. Payment Processing

Plixypie uses Stripe as its payment gateway. By subscribing or making payments on our platform, you agree that your payment information may be securely processed and stored by Stripe in accordance with their own Privacy Policy.

10. Analytics

We use Google Analytics to understand how visitors use our website and services. This helps us improve features, performance, and user experience. Google Analytics may collect information such as device type, browser, and interaction data through cookies or similar technologies.

Contact

If you have any questions about our Terms & Conditions or Privacy Policy, please contact us:

Email: mail@plixypie.com

Website: www.plixypie.com

Location: Calgary, Alberta, Canada